Privacy Policy

1. What personal data we collect

• Contact details: name, email, and phone number provided in the consultation request flow.
• Message content: information you type into the form.
• Technical data: IP address, device/browser information, and interaction data generated by using the site.

2. How we use personal data

We use your personal data to:

• respond to and manage your consultation request;
• communicate with you regarding your request;
• provide and maintain the website and security;
• comply with legal obligations.

Where we process personal data, we do so in accordance with applicable Ukrainian data protection requirements, including transparency obligations under Закон України «Про захист персональних даних», Стаття 11 Закону України «Про захист персональних даних».

3. Legal basis and transparency

We process personal data for the purposes stated above and provide information about such processing in a way that allows you to understand what data we collect and why. This includes ensuring notice and related transparency requirements in line with Закон України «Про захист персональних даних», Стаття 11 Закону України «Про захист персональних даних».

4. Distance requests and pre-contract information (if applicable)

If your use of the site results in a distance arrangement (including ordering/contracting), we provide required pre-contract information about the seller/contractor and key characteristics of the product/service before you place an order or enter into a contract, as required by Закон України «Про захист прав споживачів», Стаття 13. Право споживача на інформацію про продукцію, Стаття 17. Право споживача на інформацію у разі укладення договору поза торговельним чи офісним приміщенням або дистанційного договору, and Стаття 18. Права споживача під час придбання продукції у суб’єкта електронної комерції.

If an electronic contract is concluded via our services, the offer/contract terms and disclosures are presented so they cannot be changed unilaterally before acceptance, and signing requirements are addressed in line with Закон України «Про електронну комерцію», Стаття 11. Порядок укладення електронного договору and Стаття 12. Підпис у сфері електронної комерції.

5. Advertising identification

If any content on the site is advertising, it must be clearly identifiable as advertising and presented in the state language, consistent with Закон України «Про рекламу», Стаття 9. Ідентифікація реклами and Стаття 6. Мова реклами.

6. Medical-practice licensing (if applicable)

If you request services that may be considered medical practice (including, potentially, permanent makeup or micropigmentation depending on the specific procedure), please note that licensing requirements may apply. You should verify whether a medical-practice license is required for the activity and providers, in line with Ліцензування господарської діяльності з медичної практики (положення/роз’яснення МОЗ України щодо ліцензування медичної практики).

7. Cookies and similar technologies

We may use cookies or similar technologies to operate the website and understand how it is used. If cookies involve personal data or consent-based processing, we ensure transparency and comply with applicable Ukrainian data protection requirements.

8. Storage and retention

We retain personal data only for as long as necessary to provide the services, respond to your requests, maintain security, and comply with legal requirements.

9. Your rights

You may have rights regarding your personal data, including the right to request access and related information, and to seek correction or other legally permitted actions. To exercise your rights or ask questions, contact us using the details below.

10. Contact us

For privacy inquiries or requests about your personal data, contact:

Note: If you submitted a consultation request, your submission may trigger a redirect to our designated thank-you page (the form submit action redirects and does not use a custom success flow).